Terms and Conditions for The Mayfair Boutique Hotel
Welcome to The Mayfair Boutique Hotel. These Terms and Conditions govern your use of our services, including luxury accommodation, fine dining, bar and lounge, bespoke concierge services, event and conference facilities, wellness spa and fitness centre, room service, and valet parking. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.
1. Reservations and Cancellations
- Booking Confirmation: All reservations are subject to availability and confirmation. A reservation is confirmed once you receive a confirmation number.
- Payment: Full or partial payment may be required at the time of booking, as specified during the reservation process. We accept major credit cards.
- Cancellation Policy: Cancellation policies vary based on the type of reservation, rate plan, and season. Specific cancellation terms will be provided at the time of booking. Failure to comply with the cancellation policy may result in charges to your provided payment method.
- No-Shows: In case of a no-show without prior cancellation, the full booking amount or a penalty may be charged.
2. Check-in and Check-out
- Check-in Time: Standard check-in time is 3:00 PM (GMT). Early check-in is subject to availability and may incur additional charges.
- Check-out Time: Standard check-out time is 12:00 PM (GMT). Late check-out is subject to availability and may incur additional charges.
- Identification: A valid photo identification (e.g., passport, driving license) and a valid credit card are required at check-in.
3. Hotel Policies
- Guest Conduct: Guests are expected to conduct themselves in a respectful manner and not disturb other guests or hotel staff. Any disruptive or illegal behavior may result in immediate eviction without refund.
- Damage to Property: Guests are responsible for any damage to hotel property caused by themselves or their visitors. The hotel reserves the right to charge the guest for the cost of repair or replacement.
- Smoking Policy: The Mayfair Boutique Hotel is a non-smoking establishment. Smoking in rooms or public areas will incur a cleaning fee. Designated smoking areas may be available.
- Pets: Our hotel has a strict no-pet policy, with the exception of service animals as required by law. Please inquire in advance for specific regulations regarding service animals.
- Valuables: The hotel provides in-room safes for the security of your valuables. The hotel is not responsible for any loss or damage to personal belongings if not stored properly.
4. Use of Facilities and Services
- Wellness Spa and Fitness Centre: Use of these facilities is subject to availability and may require pre-booking. Guests are advised to consult with a medical professional before using the fitness facilities.
- Restaurants and Bars: Reservations are recommended for our fine dining restaurant. Dress codes may apply for certain venues.
- Concierge Services: Our bespoke concierge services are available to assist with various requests, including transport, tours, and entertainment. Charges for third-party services arranged by the concierge will be passed on to the guest.
- Event and Conference Facilities: Use of these facilities is subject to specific agreements and contracts.
5. Limitation of Liability
The Mayfair Boutique Hotel will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, arising from your access to or use of, or inability to access or use, our services. Our maximum liability for any claim arising out of or in connection with our services will not exceed the amount paid by you for the services in question.
6. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
7. Amendments to Terms
The Mayfair Boutique Hotel reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.
8. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
The Mayfair Boutique Hotel
23 Albemarle Street
Mayfair, London, Greater London
W1S 4BP
United Kingdom